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Feedback and Complaints

Help us make CREATE better

Tell us how you feel about our services, let us know how we can improve.

If something is bothering you, let us know so we can do something about it

 

How? There are many ways, including:

Send us an email
Draw a picture
Give us a call
Organise a meeting to chat

Your feedback is important to us

 How do I give feedback or make a complaint?

CREATE wants to hear what you have to say, and giving us feedback or making a complaint is easy.

Face to face: If you feel comfortable, you can chat with a CREATE staff member. If your feedback or complaint is about a staff member (or volunteer) and you are not comfortable talking with them about it, you can contact any CREATE office and ask to speak to a supervisor or manager at CREATE.

By post or email: CREATE has a complaints form that you can fill out and send to us. You can ask a staff member for a copy of the form, or you can download the form by clicking the link below, or you can send via post Or via email – create@create.org.au. To find the address of your State or Territory office, click here.

CREATE's Feedback and Complaint Form

What do I have to put in my feedback or complaint?

It is useful for us to have as much information as possible so we can understand what you want to say. You can include:

  • Who your feedback or complaint is about
  • What happened (If you can, try and include the date, time, and who was involved)
  • How it made you, or others, feel
  • If anyone else was around
  • Any documents/ evidence
  • What would you like to see happen
 

How long does it take to get an answer?

We will chat with you as soon as possible to let you know your feedback or complaint has been received, and it usually takes 10 days for us to get back to you to let you know what is going to happen. Depending on the information you provide, it can take up to 30 days for a decision to be made, and in some cases it can take a bit longer (up to 45 days).

What do we do with your feedback or complaint?

What you have to say is very important to us, so CREATE will treat your feedback or complaint with priority. In most cases, we chat to the people that your feedback or complaint is about, and offer them a chance to provide an explanation of what happened. Our aim is to resolve the problem, in the best way possible, for everyone involved.

We may ask if you would like a meeting with the person to find a solution, or we might organise some additional training. Either way, we will let you know what is happening while we review your feedback or complaint.

What if you are not happy with the outcome?

If you are not happy with the outcome you can ask for it to be reviewed.

If, after it has been reviewed, you are still not happy with the outcome, you can ask for it to be reviewed a second time. That means the person who provided you with the feedback has to take it to their manager who will review the complaint.

 

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This website was built in consultation with children and young people with a care experience. Thank you to all the young people involved in providing feedback and sharing your insights throughout this process.

CREATE acknowledges the Traditional Owners of lands across Australia. We pay respects to Traditional Owners and Elders, past and present. We celebrate culture and community and we celebrate Aboriginal and Torres Strait Islander children and young people.

CREATE Foundation

National Office – Sydney
Suite 6.01, Level 6, 80 George St
PARRAMATTA NSW 2150

Phone: (02) 9267 1999

Email: create@create.org.au

ABN 69 088 075 058